Customer Services

One Number for Cairo and all Governorates 19696
Ideal Standard considered as the number one in after sales service through out Egypt and the first in our field which had started this service in Egypt.
We started with one customer service center in daher and we are now 17 customer service centers 2 in Cairo, 2 in Giza, 2 in Alexandria, Port Said, Zakazik, Mansoura, Hurghada, Sharm El Sheikh, Assiut, Luxor, Tanta and Marsa Alam. In addition , there are seasonal centers in Agami & Marina to serve all the north coast during summer.

Advantages :
a) Free inspection.
b) Free Hotline (19696).
c) Geniune replacement parts program.
d) Maintenance Staff in any place in Egypt.
e) Punctuality.
f) 17 centers all around Egypt.
g) Well Qualified trained maintenance staff.
h) Follow up with the customer after plumber visit.
i) Receiving phone calls 24 hour.